Do I need to upgrade my license key when upgrading to a new version?

The information in this article applies to:

  • GFI EndPointSecurity 3
  • GFI EndPointSecurity 4
  • GFI EventsManager 7
  • GFI EventsManager 8
  • GFI FAXmaker for Exchange/SMTP 12
  • GFI FAXmaker for Exchange/SMTP 14
  • GFI LANguard 9.0
  • GFI LANguard Network Security Scanner 7
  • GFI LANguard Network Security Scanner 8
  • GFI LANguard Security Event Log Monitor 5
  • GFI MailArchiver for Exchange 5
  • GFI MailArchiver for Exchange 6
  • GFI MailEssentials for Exchange/SMTP 12
  • GFI MailEssentials for Exchange/SMTP 14
  • GFI MailSecurity for Exchange/SMTP 8
  • GFI MailSecurity for Exchange/SMTP 9
  • GFI Network Server Monitor 6
  • GFI Network Server Monitor 7
  • GFI WebMonitor 2009 (Standalone Proxy Version)
  • GFI WebMonitor 2009 for ISA
  • GFI WebMonitor for ISA Server 4
  • Sales & Ordering

Article ID: KBID003408

Query keywords: License, license key, upgrade

When you upgrade to a new version for any GFI Solution, you will need to upgrade your license key from the GFI Customer Area. If you have a valid software maintenance agreement for any previous version of the product being upgraded you are eligible for a free upgrade.

To check the status of the software maintenance agreement for your product:

 

  1. Login to the GFI Customer Area (https://customers.gfi.com)
  2. Enter your username and password which was received along with the product license key.
  3. Under the ‘My Keys’ section, expand on the GFI Product you wish to check.
  4. Check under ‘Support Status’ if the product has a valid software maintenance agreement.

 

If you have a valid software maintenance agreement for your product, you can click on the ‘Click here to upgrade your GFI Product’ link to upgrade your license key. The new license key will be available in your GFI Customer Area.

 

If you do not have a valid software maintenance agreement for your product, you can click on the ‘Purchase / Quote Add-ons’ to get a quote for the new version of the product, or to place an online order.

 

Notes:

 

  1. License key upgrades are only required when you are upgrading to a new version. You do not need to upgrade your license key if you are upgrading to a new build or a new Service Release of your product.