Online Backup Products compatible with GFI MailArchiver

The information in this article applies to:

• GFI MailArchiver for Exchange 5

Article ID: KBID003184

Query keywords: Backup

GFI MailArchiver 5 includes added support for Microsoft Volume Shadow Copy Service (VSS), allowing administrators to use third-party backup products to take online backups of GFI MailArchiver configuration, archive stores, queues and indexes without stopping the services.

General Notes:

1. Microsoft VSS will back up data that is on the GFI MailArchiver server. It is therefore important to make sure that data on other machines is backed up separately.
    
2. GFI MailArchiver 5 can be run in a distributed environment where different roles can be deployed on different machines. In such cases, the GFI MailArchiver services run under a different account than ‘Local System’. 
   GFI MailArchiver 5 requires Windows 2003 SP1 in order to be able to use Microsoft Volume Shadow Copy Service with services which are not running under the local system account, under the local administrator account or a user account which is part of the local Backup Operators group.
   More information about the updates in Windows 2003 SP1 can be found at: http://support.microsoft.com/kb/824721/en-us

So far, GFI has tested the integration and compatibility level of the following third-party products:

Product Name	Integration level		Notes
	Files	Components
Acronis Truelmage			Refer to Note 1 for product integration.
Backup4All
Symantec BackupExec			Refer to Note 4 for product integration.
CA Brightstor
EMC Networker 7.4			Refer to Note 2 for product integration.
EMC Replistor for Windows
Genie Backup Manager Server 8.0
HP OpenView Storage Data Protector			Refer to Note 3 for product integration.
Microsoft NT Backup
Shadow Protect			Refer to Note 1 for product integration.
ViceVersa Pro
UltraBac 8

Legend
	Supported
	Not Supported by GFI MailArchiver
	Option not available in backup product

Backup Product Specific Notes 

1. GFI MailArchiver 5 online backup is performed in volumes, like for example backup the entire Drive C volume.  Shadow Protect supports volume level snapshots only.   
    
2. For EMC Networker, the GFI MailArchiver 5 VSS Writer IDs must be added to EMC Networker before you can take advantage of the online backup feature in GFI MailArchiver 5.  This can be done by selecting the Advanced tab from the Local Agent configuration dialog box and in the VSS Writers list box add the following lines:
   • {42a31dc7-fc7b-49b6-a009-8c58b3ed01a6}
   • {8a07f8f1-30b0-4e84-9c67-20a2517e172f}
   • {61fd4d14-1ceb-465f-af90-db7176bea8d9}
   • {37c23528-4372-41d7-bb3a-659d656664ae}
   • {19ee3975-295e-439e-8ed7-9b51cc6792f6} 
      
3.  GFI MailArchiver 5 online backup is not immediately supported with the installation of HP OpenView Storage Data Protector.  You must add the ‘GFI MailArchiver 5 Writers’ to the files indicated below to be able to use the GFI MailArchiver 5 online backup feature in HP OpenView Storage Data Protector.
    
   • Open the writerstab_info file from '<HP setup path>\Config\Server\Integ\Config\MSVSSW' and add the following lines to the end of the file:
     • -name "GFI MailArchiver Store" -guid {42a31dc7-fc7b-49b6-a009-8c58b3ed01a6} -desc "GFI.MailArchiver.Store Writer" -type 0
     • -name "GFI MailArchiver Search" -guid {8a07f8f1-30b0-4e84-9c67-20a2517e172f} -desc "GFI.MailArchiver.Search Writer" -type 0
     • -name "GFI MailArchiver Core" -guid {61fd4d14-1ceb-465f-af90-db7176bea8d9} -desc "GFI.MailArchiver.Core Writer" -type
     • -name "GFI MailArchiver Core2" -guid {37c23528-4372-41d7-bb3a-659d656664ae} -desc "GFI.MailArchiver.Core2 Writer" -type 0
     • -name "GFI MailArchiver Import Service" -guid {19ee3975-295e-439e-8ed7-9b51cc6792f6} -desc "GFI.MailArchiver.MAIS Writer" -type 0 
        
   • Open the writerstab_info file from '<HP setup path>\NewConfig\Server\Integ\Config\MSVSSW\' and add the lines listed above to the end of the file.
      
4.  At the moment Symantec BackupExec does not provide support for 3rd party VSS writers.