Uploading files to the GFI FTP site using FileZilla FTP Client

The information in this article applies to:

  • GFI EndPointSecurity 3
  • GFI EndPointSecurity 4
  • GFI EventsManager 7
  • GFI EventsManager 8
  • GFI FAXmaker for Exchange/SMTP 12
  • GFI FAXmaker for Exchange/SMTP 14
  • GFI LANguard 9.0
  • GFI LANguard Network Security Scanner 7
  • GFI LANguard Network Security Scanner 8
  • GFI LANguard Security Event Log Monitor 5
  • GFI MailArchiver for Exchange 4
  • GFI MailArchiver for Exchange 5
  • GFI MailArchiver for Exchange 6
  • GFI MailEssentials for Exchange/SMTP 12
  • GFI MailEssentials for Exchange/SMTP 14
  • GFI MailSecurity for Exchange/SMTP 10
  • GFI Network Server Monitor 7
  • GFI WebMonitor 2009 (Standalone Proxy Version)
  • GFI WebMonitor 2009 for ISA
  • GFI WebMonitor for ISA Server 3
  • GFI WebMonitor for ISA Server 4

Article ID: KBID002935

Query keywords: troubleshooter

When required to send troubleshooter files or other large files to GFI support, it is recommended that these files are uploaded to the GFI FTP site.
An easy way to upload these files is to use an FTP client. This article will explain how to upload files to the GFI support site using FileZilla FTP client, which is an open source FTP client.

  1. Generate the troubleshooting files or gather the files that you need to upload to the GFI site.
     
  2. Create a new directory. Use your Customer ID, company name or Case number as the name of this directory. . It is important that you give the directory a unique name.
    For example: ’NorthWinds_123456_01’.
     
  3. Move the files that you need to upload into the new folder.
     
  4. Download and install FileZilla FTP Client from http://filezilla.sourceforge.net/.
     
  5. From FileZilla, in the ‘Quick Connect’ Toolbar enter the following details:
  6. Click on the ‘Quick Connect’ button and wait until you get the following text in the logging section:
    ’Status:   Directory listing successful’
     
  7. In the ‘Local Site’ side, locate the folder created in step 2 you want to upload and drag it over to the ‘Remote Site:’ section.
     
  8. In the ‘Message Log’ section (at the top), wait for the text:
    ‘Transfer Complete’
    which signals that the troubleshooter files have been uploaded successfully.
    The files being uploaded will also be removed from the ‘Transfer Queue’ (at the bottom) if the upload was successful.
     
  9. Send an email to support indicating the name of the folder (created in step 2) which has been uploaded.


Notes:

  • Ensure that you use a unique name for the folder created in step 2. Should you get the error ‘550 Permission denied’ and ‘Upload failed’ in the Message Log and ‘Critical Transfer Error’ in the ‘Transfer Queue’ section in FileZilla, you need to use a different name for the folder created in step 2.