Troubleshooting errors during installation

The information in this article applies to:

  • GFI EndPointSecurity 3
  • GFI EndPointSecurity 4
  • GFI EventsManager 7
  • GFI EventsManager 8
  • GFI FAXmaker for Exchange/SMTP 12
  • GFI FAXmaker for Exchange/SMTP 14
  • GFI LANguard 9.0
  • GFI LANguard Network Security Scanner 7
  • GFI LANguard Network Security Scanner 8
  • GFI LANguard Security Event Log Monitor 5
  • GFI MailArchiver for Exchange 3
  • GFI MailArchiver for Exchange 4
  • GFI MailArchiver for Exchange 5
  • GFI MailArchiver for Exchange 6
  • GFI MailEssentials for Exchange/SMTP 11
  • GFI MailEssentials for Exchange/SMTP 12
  • GFI MailEssentials for Exchange/SMTP 14
  • GFI MailSecurity for Exchange/SMTP 10
  • GFI MailSecurity for Exchange/SMTP 9
  • GFI Network Server Monitor 7
  • GFI WebMonitor 2009 (Standalone Proxy Version)
  • GFI WebMonitor 2009 for ISA
  • GFI WebMonitor for ISA Server 3
  • GFI WebMonitor for ISA Server 4

Article ID: KBID002666

Query keywords: 1720, 1721, installation

Issue Encountered:

During installation some errors may be received causing the product not to be installed properly, or not to be installed at all. The following are examples of such an error:
 
Error 1720.There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor.
Or
Setup failed to launch installation engine: Access is denied.
Or
Error installing Ikernel.exe, access is denied.


Suggested solutions:  

When such an issue occurs, you need to try the following solutions:

  • Disable real-time scanning of anti-virus products or if any other real time software scanning your machine.
     
  • Ensure that you do not have any software which automatically removes files from the TEMP directory.
     
  • Log in the machine with the Domain Administrator account.
     
  • Download and install the latest version of Windows Scripting Host & Windows Installer for your Windows Operating System from http://www.microsoft.com/downloads/ 
     
  • Ensure that the following Microsoft Windows technologies are installed correctly and not corrupt:
    1. Microsoft Windows Management Instrumentation (WMI)
    2. Microsoft Windows Installer
    3. Microsoft .Net Framework
    4. Microsoft Data Access Components (MDAC)
  • Ensure that the following system libraries located at <Windows\System32> are correctly registered:
    1. urlmon.dll
    2. Oleaut32.dll
    3. ole32.dll
    4. Actxprxy.dll
    5. Shell32.dll 
    6. Shdocvw.dll
    7. Mshtml.dll
    8. Browseui.dll
    9. Scrrun.dll

To register a library with the operating system, perform the following steps:

  1. Click on ‘Start’ and select ‘Run’
  2. Type in ‘cmd.exe’ to bring up command prompt.
  3. Type in ‘regsvr32 <path & filename of dll>’

Example: ‘regsvr32 c:\windows\system32\urlmon.dll’

  • Place the installation file in a temporary directory (Example C:\temp) on the machine where you are installing the GFI product.
     
  • After doing the above, try to run the installation file again.
     
  • Check Distributed Component Object Model (DCOM) permissions as explained in http://support.microsoft.com/default.aspx?scid=kb;en-us;295278


Note: